Shipping Policy

Solid Collection Luxury Cosmetics Shipping Policy

At Solid Collection Luxury Cosmetics, we pride ourselves on providing high-quality products with care, professionalism, and efficiency. Because many of our wholesale products are customized specifically for each brand, please review our shipping policy carefully before placing your order.

Wholesale Orders

All wholesale products are custom-made, printed, and/or branded specifically for your business. Processing and production timelines begin after your final mockup has been approved.

Standard Wholesale Shipping — $22

Our standard wholesale shipping rate is a flat $22 shipping fee.

Wholesale orders are typically delivered within 16–20 business days after final mockup approval. Business days do not include weekends or holidays.

Please note: The $22 flat-rate shipping fee covers shipping only and does not include applicable sales tax. Sales tax, when required, is calculated separately at checkout by our e-commerce platform, Shopify. Your final checkout total may include your product subtotal, shipping fee, and applicable sales tax. Sales tax is not an additional shipping charge.

Wholesale Sample Orders

Wholesale sample orders are typically delivered within 12–14 business days after purchase. Some sample orders may arrive sooner depending on product availability, production, and shipping timelines.

Priority Wholesale Shipping — $55

Priority Wholesale Shipping is $55. Priority orders receive expedited handling and are typically delivered within approximately 14 business days after final mockup approval.

Please note that priority shipping does not eliminate required production, customization, printing, or quality-control time.

Weekends & Holidays

Wholesale orders are not processed, customized, printed, packed, or shipped on weekends or holidays. Weekends and holidays are not included when calculating business-day processing timelines.

Manufacturer & International Production Delays

Some of our products and custom components are produced through our manufacturing partners. During manufacturer holidays, closures, high-volume periods, customs processing, or other circumstances outside of our control, production and shipping timelines may be extended.

Customers will be notified if we become aware of a significant delay affecting their order.

Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout, including the recipient’s full name, complete shipping address, apartment/suite/unit number when applicable, email address, and phone number.

Orders are processed using the information provided at checkout.

If you need to correct your shipping information, please contact us immediately after placing your order. We will make every reasonable effort to accommodate your request; however, changes cannot be guaranteed once an order has entered processing, packaging, or shipment.

Requests submitted through email, social media, or other communication methods may not be received or processed before shipment. Customers should carefully review all information before completing checkout.

Solid Collection Luxury Cosmetics is not responsible for delays, returned shipments, lost packages, additional carrier fees, customs issues, or delivery problems resulting from incorrect or incomplete information provided by the customer.

Once an order has been processed, packaged, or shipped, shipping information may no longer be changed.

International Orders, Customs & Duties

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country or local authorities unless otherwise stated at checkout.

Customs processing times are outside of Solid Collection Luxury Cosmetics’ control and may affect the final delivery date.

Invoices

All orders include a printed invoice inside the package.

Separate invoices are not routinely sent via email unless requested before shipment.

Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow up to 48 hours after receiving your shipping confirmation for the carrier’s tracking system to update.

Important: Receiving a tracking number means your order has been prepared for shipment and entered the carrier’s tracking process. Carrier transit times and tracking updates are outside of our direct control.